Privacy Policy

When you visit our website or place an order, we may collect the following information:

• Full Name
• Email Address
• Phone Number (Mobile / WhatsApp)
• Shipping and Billing Address
• Payment Details — processed securely through trusted, bank-grade payment gateways; we do not store your complete card, CVV, or banking credentials on our servers.
• Order History & Purchase Records

We use your information to:

• Process, prepare, and deliver your orders safely to your doorstep
• Provide prompt and dedicated customer support
• Send order confirmations, shipping updates, and tracking numbers
• Respond to your queries and feedback on WhatsApp, email, or telephone
• Improve our website performance, product experience, and customer service
• Prevent fraudulent transactions and protect account security
• Comply with legal, taxation, and statutory accounting obligations
• Send promotional emails or festive offers if you have chosen to receive them

Our website uses cookies and similar technologies to:

• Remember your shopping cart items and browsing preferences
• Improve website loading speed and technical performance
• Analyze anonymous website traffic and usage patterns
• Provide a seamless and tailored shopping experience

You can manage or disable cookies at any time through your browser settings. Please note that some website features (such as retaining items in your shopping bag) may not function properly if cookies are disabled.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted third parties strictly necessary to deliver our services, including:

• Payment gateway providers (for secure processing of online payments)
• Shipping and logistics partners (e.g. Delhivery, Blue Dart, DTDC, Xpressbees, to deliver parcels to your address)
• Website hosting and technology infrastructure providers (to ensure high uptime and security)
• Marketing service providers (where applicable, to send newsletters you opted into)
• Government or regulatory authorities (strictly when mandated by law or court order)

These service providers are authorized to use your personal information only to provide specified services on our behalf and are required to uphold strict confidentiality.

All online payments on Arhah Organic are processed through PCI-DSS compliant, bank-grade payment gateways.

Arhah Organic does not store your complete debit card, credit card, CVV numbers, net banking passwords, or UPI PINs on our servers. All sensitive financial transactions are encrypted end-to-end using advanced SSL/TLS encryption.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take all standard precautions to protect your personal data, no method of transmission over the internet or electronic storage is completely 100% immune from security threats.

If you subscribe to our newsletter or promotional updates, we may send you information about new Vedic harvest batches, seasonal discounts, and authentic wellness articles.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Our website may contain links to third-party websites or services (such as courier tracking portals or social media pages). We are not responsible for the privacy practices, cookie policies, or content of those third-party websites.

We encourage you to review their privacy policies before sharing any personal information on external sites.

Our website is not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal identifiable information from children under 18 years of age.

Depending on applicable data protection laws (including the Digital Personal Data Protection Act of India), you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate or outdated information
• Request deletion or erasure of your personal data, subject to legal record-keeping requirements
• Withdraw your consent for marketing communications at any time
• Request clarification about how your personal data is processed and stored

To exercise any of these rights, please contact our privacy officer using the contact details provided below.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated effective date.

Your continued use of our website after changes are published constitutes your acknowledgment and acceptance of the revised Privacy Policy.