Terms and Conditions

By using this website, you confirm that you are at least 18 years of age or are using the website under the direct supervision and consent of a parent or legal guardian.

Arhah Organic offers high-quality, pure A2 Gir Cow Bilona Ghee products crafted for personal nutrition and culinary consumption.

We strive to ensure that all product descriptions, images, pricing, and other information provided on our website are accurate and up to date. However, slight variations in packaging, color, granulation (danedar texture), or appearance may occur due to seasonal green fodder, photography, manufacturing updates, or individual device display settings.

• All prices on the website are listed in Indian Rupees (INR) and include applicable statutory taxes unless expressly stated otherwise.
• Prices are subject to change without prior notice due to seasonal dairy fluctuations and operational costs.
• Payments must be completed using the authorized, secure payment gateways available at checkout (UPI, Net Banking, Credit/Debit Cards).
• Orders are confirmed only after successful payment clearance through our authorized payment channels.

After placing an order, you will receive an automated order confirmation via email, SMS, or WhatsApp. This confirmation does not guarantee definitive acceptance of your order.

We reserve the right to:

• Cancel any order due to stock unavailability or logistical unserviceability
• Refuse service to anyone for legitimate commercial reasons
• Limit order quantities per customer or per household during peak seasons
• Decline suspicious, incomplete, or potentially fraudulent transactions

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy.

Shipping and delivery timelines are estimates only and may vary due to courier operations, transport delays, weather conditions, public holidays, or other unforeseen circumstances.

Please refer to our full Shipping & Delivery Policy for transit timelines, metro estimates, and tracking guidelines.

As our products are pure food items and perishable dairy goods, opened, used, unsealed, or consumed products are generally not eligible for return.

Returns, replacements, and refunds are available only under the conditions outlined in our official policy (e.g. transit damage, leakage, or incorrect batch received reported within 48 hours with unboxing photos/video).

Please review our complete Return & Refund Policy. Nothing in these Terms limits any statutory rights available to consumers under applicable law.

By utilizing our website, you agree to:

• Provide accurate, current, and complete billing, shipping, and recipient contact information.
• Keep your phone number and email address active for delivery verification and OTP authentication.
• Use the website only for lawful personal consumption and legitimate shopping purposes.
• Not misuse, copy, modify, disrupt, interfere with, reverse-engineer, or attempt to gain unauthorized access to the website, server databases, or payment gateways.

All content on this website, including but not limited to:

• Brand name ("Arhah Organic") and logos
• Product photography, lifestyle images, and infographics
• Original graphics, banners, and vector icons
• Website editorial copy, Vedic Bilona literature, and recipe guides
• Visual UI designs, theme styling, and layout structures
• Product specifications and marketing descriptions

is the exclusive property of Arhah Organic or is used with appropriate legal authorization, protected under Indian and international copyright and trademark laws.

No content may be copied, reproduced, scraped, modified, republished, distributed, or commercially exploited without prior written permission from Arhah Organic, except where permitted by applicable fair-use law.

To the maximum extent permitted by applicable law, Arhah Organic shall not be liable for:

• Indirect, incidental, punitive, or consequential damages
• Loss of profits, revenue, data, or anticipated business opportunities
• Delays or non-deliveries caused by third-party logistics partners, regional disruptions, or transit strikes
• Events beyond our reasonable control (force majeure, natural disasters, regulatory lockouts, or courier system outages)

To the extent permitted by applicable law, our maximum aggregate liability in relation to any affected order shall not exceed the actual amount paid by the customer for that specific order.

Our ghee products are prepared and packed with meticulous hygiene and care using authentic A2 Gir Cow whole milk curd. However:

• Individual taste, aroma perception, and culinary preferences may vary from batch to batch due to the seasonal nature of artisanal pasture-fed dairy.
• Customers should always read the product label, batch date, and storage instructions on the glass jar before consumption.
• Customers with known dairy allergies, lactose/casein intolerances, or specific medical conditions should consult a qualified healthcare professional or Ayurvedic doctor before adding new dietary fats to their regimen.
• Arhah Organic is not responsible for adverse reactions resulting from undisclosed allergies or improper storage/handling (e.g. exposure to moisture, wet spoons, or excessive direct sunlight) of the product after delivery.

Your use of our website and services is also governed by our Privacy Policy, which details how we collect, use, store, and protect your personal information in compliance with Indian data protection regulations.

Our website may contain links to third-party websites or integrate third-party services, including payment gateways (e.g. Razorpay, Cashfree, UPI), courier tracking networks, and hosting partners.

We are not responsible for the content, privacy practices, terms, security, or availability of services provided by these third-party platforms. Your interactions with third-party providers are governed by their respective terms of service.

We reserve the right to update or modify these Terms of Service at any time without prior individual notice.

Any updates will be posted directly on this page with a revised effective date. Your continued use of the website or placing new orders after updates are published constitutes your unequivocal acceptance of the modified Terms.

These Terms shall be governed by and interpreted in accordance with the substantive laws of the Republic of India.

Any disputes, claims, or legal proceedings arising from or in connection with the use of this website, product purchases, or services shall be subject to the exclusive jurisdiction of the competent courts in India, subject to applicable law.