Return, Refund & Cancellation Policy

Due to the nature of food products, we generally do not accept returns or exchanges for products that have been opened, unsealed, used, or consumed.

However, we will gladly assist you if you receive:

• A damaged or leaking product
• An incorrect product
• A product damaged during transit
• An incomplete order or missing item

If you receive a damaged, incorrect, leaking, or incomplete product, please contact us within 48 hours of delivery.

To help us investigate and resolve your request quickly, please provide:

1. Your Order Number (e.g. #47)
2. Clear photos of the product and seal
3. Clear photos of the outer shipping packaging and courier label
4. An unboxing video, if available
5. A brief description of the issue

Note: Requests submitted after 48 hours of delivery may not be eligible for a refund or replacement.

Once your request has been received, our support team will review the information provided promptly.

If the issue is verified and approved, we may provide:

• A complimentary replacement product dispatched with priority, or
• A full or partial refund, depending on the nature of the issue.

The final resolution will be determined after verification of the reported issue.

The following are generally not eligible for return or refund:

• Opened, unsealed, or used products
• Products that have been partially or fully consumed
• Products damaged after delivery due to improper handling, moisture, or storage
• Orders where an incorrect or incomplete shipping address was provided by the customer
• Products returned without prior approval from our customer support team
• Minor outer cardboard packaging imperfections that do not affect the quality or safety of the glass jar inside

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

If a refund is approved by our team:

• Refunds will generally be processed to the original payment method used for the purchase (UPI, Net Banking, Credit/Debit Card).
• Refunds are generally processed within 5–7 business days after approval.
• Depending on your bank, card issuer, UPI provider, or payment gateway, additional time may be required for the refund to reflect in your account statement.
• All refunds are safely processed via encrypted banking channels directly to your verified account.

Orders may be cancelled before they are dispatched from our packaging facility at zero penalty.

Once an order has been dispatched and handed over to the courier partner, cancellation is no longer possible.

If you need to cancel your order, please contact our support team on WhatsApp as soon as possible with your Order Number.

If a customer refuses delivery of a parcel at their doorstep without a valid verified reason, the order may not be eligible for a refund. Where applicable, two-way courier shipping and handling charges may be deducted from any refund amount.

Every single jar of Arhah Organic A2 Bilona Ghee is prepared and packed with meticulous care. We inspect our products thoroughly before dispatch to ensure that they meet our uncompromising quality, aroma, and shatterproof packaging standards.

If you experience a genuine issue with your order or product, please contact us. We are committed to reviewing every genuine complaint fairly and providing an appropriate, satisfactory resolution.