Shipping & Delivery Policy

All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, sales, or high-demand periods, processing may take slightly longer. If there is a significant delay, we will notify you promptly.

Estimated delivery times from our dispatch facility across India are as follows:

Note: Delivery times are estimates and may vary due to weather, courier operations, or other circumstances beyond our control.

• Shipping charges, if applicable, are displayed clearly during checkout before payment.
• We may offer free shipping on eligible orders or during promotional campaigns.

Once your order has been shipped, you will receive a shipping confirmation by email, SMS, or WhatsApp (where available) along with tracking details so you can monitor your shipment.

We take special care when packing our ghee to help ensure it reaches you in excellent condition.

Every order is securely packed in food-grade sterile glass jars encased within custom shock-absorbing cushioning to minimize the risk of leakage or damage during transit.

Please ensure that the shipping address and contact number provided during checkout are complete and accurate.

If the courier is unable to deliver due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

If your package arrives damaged, leaking, or appears to have been tampered with:

1. Take clear photos and, if possible, an unboxing video before opening the product.
2. Contact our customer support within 48 hours of delivery.
3. Include your order number and supporting photos or videos.

After verification, we will arrange a replacement or refund, as applicable.

While we strive to deliver every order on time, delays may occasionally occur due to:

• Weather conditions
• Natural disasters
• Transport disruptions
• Government restrictions
• Courier service issues
• Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery. We will review the issue and work to resolve it promptly.

Currently, Arhah Organic ships only within India across serviceable postal codes.

If international shipping becomes available in the future, this policy will be updated accordingly.